Application Terms & Questions
These are interim explanatory terms for review by the operator. The final Terms & Conditions you supply will replace or supplement them before real identity documents are collected.
1. What this service does
Zanele provides independent assistance in submitting applications for review by an authorised registration agent or service provider. This is not an official network-operated portal and is not an offer or guarantee of activation.
2. Your declaration
You must supply accurate details and submit only your own identification documents or documents you are legally authorised to provide. Do not upload another person's documents without appropriate authority.
3. Application processing
Your information and images may be shared with an authorised registration agent to process the specific request. The agent or provider makes the final eligibility, verification, service and activation decisions. The operator should confirm recipient identities before accepting submissions.
4. Privacy and security
Read the Privacy Notice before submitting. The admin may download an application package to a phone. The operator is responsible for protecting these downloaded files and deleting them when no longer needed.
5. Cost and outcome
Do not pay fees or rely on any activation promise solely because you submitted this form. Obtain any price, service conditions and payment instructions from the authorised party through a verified channel.
Frequently asked questions
How do I get an agent code?
Use the WhatsApp button on the application page to request a code from the portal operator. Do not send your ID photographs in the WhatsApp conversation.
What documents are needed?
For a South African Smart ID, upload the front and back. For a green ID book or passport, upload the relevant identification page.
Can I use a phone?
Yes. Use your camera or upload an existing clear photograph from your phone.
Does submission guarantee registration?
No. Submission gives you a reference number and sends the details for review.
How can I request removal of my information?
Contact Zanele through +27 64 982 4095 (WhatsApp). See the Privacy Notice for the scope and limits of deletion after information has been passed to a registration agent.