Privacy Notice

Portal operator: Zanele

Contact for privacy and application enquiries: +27 64 982 4095 (WhatsApp)

This independent registration-assistance portal is operated by the party named above. It is not the mobile network operator's own website. Please check the operator's identity and authority to submit applications before providing identity documents.

Personal information collected

We collect your first name, surname, cellphone number, optional email, registration choices, identification document type, photographs of the required ID or passport pages, one-time agent-code validation, declarations, consent timestamp, application reference, processing status and processing notes. We do not require ID images to be sent via WhatsApp.

Why it is needed and who receives it

The information is used only to review and assist with the data-service registration you request. The portal operator may inspect or download the application and share information and images necessary for processing with an appropriately authorised registration agent or service provider. These recipients need to be confirmed by the operator before real applications are enabled. Your details are not sold or used for unrelated advertising without a separate lawful basis.

Security, downloaded copies and storage

The website uses HTTPS. Private ID images are encrypted before storage in Cloudflare R2. Application details and status are stored in Cloudflare D1. Access to private records and downloads requires administrator login. Administrators can download a package containing the contact number, other details, and the document photos onto their own devices. Once downloaded, copies are no longer protected by the website's R2 encryption. They must be stored safely, shared only using an authorised secure channel and deleted from the device when no longer necessary.

Retention

The portal's scheduled cleanup is configured to remove application records and stored ID photos after 30 days from submission, subject to technical operation. Copies already shared with a provider or downloaded to a device are outside the automatic deletion system and must be handled separately. Retention may need to change to meet legal requirements.

Your choices and rights

Providing information is voluntary, but without the requested details the application cannot be processed. Contact the operator above to request access to, correction of, or appropriate deletion of your personal information, or to ask which registration agent receives it. You may raise a POPIA complaint with the South African Information Regulator.

Operator verification required before live collection: The operator must confirm their full legal identity, authorised processing arrangement and recipients, and review this notice for accuracy. This template does not by itself establish POPIA compliance.